FCS BPO is a nationally recognized Business Process Outsource Company designed to fulfill the operational needs of high volume consumer related businesses. We specialize in back office processes including collection and contact management.
FCS BPO is a Minority Business Enterprise certified by the National Minority Supplier Development Council (NMSDC) which connects us to the member corporations interested in partnering with diverse organizations like FCS BPO.
When you decide to work with FCS BPO, you will be assigned a full-time Account Manager dedicated to establishing best practices right from the start. Your Account Manager will work hand-in-hand with our full-time Client Service Department to ensure we seamlessly execute our service initiatives accurately and securely.
• HIPAA Compliant (Staff Training and Technology) (Secure Data Transfers)
• PCI-DSS Level 1 Compliant to ensure payment processing and financial data is secure
• Licensed and Bonded to legally collect in all 50 states
• TCPA Compliant Calling Programs
• FDCPA and CFPB Compliance ensures high Consumer Protection Standards
• 24/7 Online Access to your Past-Due Accounts, Data, and Reports
• Over 250 Full-time Call Center Representatives ensures scalability, and consistent results
• Intuitive Reports and Reconciliation Process
• We have processes and standards in place to protect all of our trusted clients