Transition Methodology is the process of migrating knowledge,systems and operating capabilities from your In-house staff to an outsourcing environment with FCS BPO
Transition management starts with the preparation of our outsources facility to commence client operations through documenting the processes,training process executives to execute the processes,designing,procuring and deploying technology and bandwidth to access client systems as required and finally fulfill the service level agreement and contact parameters.
The overall success of the outsourcing engagement is very much dependent of the effectiveness of this transition,
Our Transition methodology typically employs a four-to-five phased approach, with each phase consisting of one or more tasks producing at least one deliverable and competition criteria that must be met in order to process to the next phase.The milestones and deliverables produced by these tasks provide an ongoing quality review process that checks that the final product will meet expectations.
2. Solution design and planning
3. Testing & Pilot
4. Service Assumption
Our Transition team executes a formal hand-off to the project manager and confirms that the service operations are stable and measure and report service performance.The Transition team remains engaged through the actualization period when service has stabilized